After a solution has been sold (whether it’s to a consumer or a business), it needs to be supported. Being both a b2b vendor and a customer, I’ve seen both sides of this (often ugly) coin. I’m blogging about my experiences supporting my customers, and getting support from other vendors and solution providers.
In addition to just babbling about my personal experiences, hopefully I can actually contribute something, too.
So Microsoft keeps 14-day rolling backups of your SharePoint Online sites. That’s awesome – no need to take backups anymore, right? Not so fast. It’s not always so easy, and by just relying on these backups, you risk losing your data. Forever, I might add. This cautionary tale is about SharePoint Online, but I’d say you’ll need to take caution anytime you’re dealing with Microsoft’s automatic backups. The story starts with the client doing something unwise – a prime example would be them removing the […]
Localization and multilingual environments in SharePoint are an endless source of interesting issues and blog post topics. In one case, we had a tenant created originally in English, and a site collection created in Finnish. In this particular case, SharePoint somehow messed up the language settings, and ended up requiring the use of localized managed properties on the search center of that site collection. That ended up being unexpected, unituitive and unusable for the end-users. Description of the issue Typically, when you use SharePoint Search, […]
I was able to actually get most of the money EIG got from me back from them by opening a Visa claim. In this short post, I’ll try to explain how you can stop your money from being funneled to EIG’s greedy hands… Even if your hosting provider was taken over by them. What happened to Site5 (and others that were acquired/savaged by EIG)? I was a customer of Site5 pretty happily for a long time, until Endurance International Group (EIG) took them over, wrecked […]
Okay, so this is going to be a bloggish rant about EIG – Endurance International – a web “hosting” company that’s ruining the web for everyone. If you hate salty rants, browse something else, please! I’ve been an independent web developer since around 2004, and even though maintaining and hosting websites is currently more of a hobby than anything else, I still do have a few dozen customers with one or more websites or other systems hosted by me. For more than 10 years I’ve […]
